This section describes the knowledge and skills required for this unit

Required knowledge

Customs Act regulations and current amendments as they relate to refunds remissions and drawbacks

Drawbacks and Tradex

Exports

Landed costs

Refunds and Post Warrant Amendments

Refunds rebates and remissions of duty

Securities and temporary imports

Various forms and functions of securities and temporary importations

Required skills

Carry out complex calculations

Communicate effectively with a range of stakeholders

Examine documents for accuracy and completeness

Identify noncompliance and respond accordingly

Implement timeframes

Manage quality customer service

Provide accurate advice

Read and interpret Customs Act as amended

Read and interpret Customs Regulations as amended

Source information on new developments in customs clearance practices

Use software application systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include

applying procedures for compliance with customs and related legislation

conducting calculations and making appropriate adjustments as part of routine activities in customs clearance operations

using software application systems to carry out customs clearance practices

implementing dispute resolution procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Resources for assessment include access to

relevant regulatory and equipment documentation that impacts on work activities

range of relevant exercises case studies scenarios andor other simulated practical and knowledge assessments

appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment

applicable documentation including legislation and workplace procedures

Method of assessment

Practical assessment must occur in an

appropriately simulated workplace environment andor

appropriate range of situations in the workplace

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate to this unit

as a minimum assessment of knowledge must be undertaken through appropriate writtenoral knowledge assessments

direct observation of the candidate carrying out additional customs clearance processes

Industry support schemes include:

New developments in customs clearance operations may include:

Information on new developments in customs clearance operations may be obtained from:

Depending on the organisation concerned, workplace procedures may be called:

Communication in the work area may include:

Consultative processes may involve:

Documentation and records may include: